Dynamic solutions for your pharmacy

Visit Our Corporate Website or Call Us Free: 1-888-892-5185

TRD-001: How do I process claims if the internet is down?

Print PDF

How do I process claims if the internet is down?

Internet claims processing is a very dependable technology, but there can be times that your internet service is down. In those situations, you have the ability to enable the backup modem dialing feature.

Simply follow the steps below:

  • From the Main Pharmacy Menu, press F1 – Master File
  • Press f1 – Site Parameters
  • Press f1 – Rx Parameters

Scroll down and uncheck the line titled “CLAIM OPTIONS – Use NDC eClaim?”

When your internet service has been restored, simply check this option to start sending claims over the internet again.

ProScript Pharmacy Software

Visit our ProScript Pharmacy Software page for more exciting details about how our pharmacy software can help your business run more efficiently.

Read More

Signature Capture

Ever wished you could eliminate the mounds of paper work associated with customer pickup logs? Let us show you how with our integrated Signature Capture.

Read More

Point of Sale

We are a reseller for the multiple award winning Microsoft Dynamics Retail Management solution, a package that is fully integrated with the ProScript Pharmacy Software.

Read More


We’re just a call or click away if you need information or assistance.

Get Help